/var/www/html/var/view_preprocessed/pub/static/vendor/magento/module-theme/view/base/templates/root.phtml Faqs

FAQS

Do I have to create an account to place an order?

We recommend that all our customers register with us, to get the best service and offers available. However, you can also checkout as a guest or log in with Google+ or Facebook. To create an account, simply click on 'ACCOUNT', enter your email id and password, and then 'SIGN IN' to register with us.

Once you register, you'll be able to enjoy the following benefits through your ScrollnShops account:

- Update on the latest trends and deals

- Track your orders and review past purchases

- Request any other special queries

- Save your address and card details so you can shop even quicker next time

- Manage your account details, address book and email preferences

I've forgotten my password. What should I do?

If you have forgotten your password, follow the 'FORGOT PASSWORD' instructions on the SIGN IN page.

How do I know that the products you sell are authentic?

As an authorized online website, we assure you that all the designer products featured on www.scrollnshops.com, every item is 100% authentic.

Are the colours of products shown on the website accurate?

We strive to try and display the colours of the product as accurate as possible on our website. However, we cannot give you a 100% guarantee that the colours of the product will match the colours viewed on your electronic device as computer monitors and screens of electronic devices vary.

Which size should I choose?

The size conversion chart that is available on each product page will solve your sizing queries. All product sizes are mentioned as per the international sizing chart used by designers. However, sizes may vary across designers, and we can further help by providing you the exact product dimensions so that you can compare it with your own.

If you have detailed questions about the sizing of a particular product, you can contact us at info@scrollnshops.com.

How do I know if an item is in stock?

All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email info@scrollnshops.com to find out if that order can be made.

What payment methods does ScrollnShops accept?

We accept Paypal, Visa, MasterCard, American Express, Maestro credit and debit cards, Net banking, and Cash on Delivery (COD).
Please note, Cash on Delivery is applicable on all orders below Rs 3,999 only.

Is it safe to use my credit card online at ScrollnShops?

ScrollnShops accepts credit card payments through a secure online server, as we realize the importance of the security of your details.

When will I be charged for my order?

You will be charged immediately after your order is placed successfully. You will receive an email from our end confirming that your order is placed.

Do I need to sign for my order upon delivery?

We require proof of delivery for all orders to ensure that the order has been received and accepted at the mentioned shipping address. This means that we are unable to authorise packages to be delivered without a signature.

What kind of packaging will my order be shipped in?

All merchandise from us will be signed, sealed and delivered in a signature ScrollnShops box that will ensure that your product will reach safely to the destination without any damage.

Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Can I add items to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order once the order is placed. You need to place a new order for the item.

How do I know if my order has been placed?

Once you have placed an order, you will receive an email confirmation and a text message stating that your order has been placed successfully.

Can I track my order?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. You will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS .

Can I cancel my order?

Order can be cancelled only within 24 hours of placing the order. After that, no cancellations will be accepted. We do not provide refunds for any products once sold.

Can I return or exchange my order?

An order once received cannot be exchanged or refunded.

My order has arrived incorrect or damaged. What to do?

If you have received an incorrect order, wrong size or damaged product, please send us an email at info@scrollnshops.com with a photograph of the product. We will return it to you with the correct product or size.

How much duties and taxes do I need to pay?

All product prices for customers in India are inclusive of all taxes and duties. For customers overseas, all product prices (on a Delivery Duty Unpaid basis) displayed are exclusive of all import duties. As a recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in, for which payment of these at the time of delivery is necessary to release your order from customs on arrival.

Is my package insured?

All items are insured against theft and accidental damage whilst in transit from ScrollnShops to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

Does ScrollnShops have seasonal sales?

Yes, we have seasonal sales. Sign up for our newsletter to stay up to date with sale alerts.

DOES SCROLLNSHOPS HAVE ANY OFFERS?

Shop above Rs 4,000 and get 10% discount. Use code LUXURY10 at checkout.
Shop above Rs 10,000 and get 15% discount. Use code LUXURY15 at checkout.
Please note, only one of the above discounts is applicable on your first order.

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential and at no point will be disclosed to anyone. To register at ScrollnShops, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.

How can I redeem a promotional code?

Enter your valid promo code at checkout.

For more queries, email at info@scrollnshops.com and we will get back to you within the next 48 hours. You can also contact us at customer care on +91 8452972970.

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